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Setup

& Support

Look at our knowledge base or contact us

Quick start

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    Watch our 'Quick Start'

    video tutorials

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  • User Manuals

    Quick installation guide

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    Full user guide

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    Product specifications

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    Frequently Asked Questions

    • To get started, follow these steps:
      1. Download the latest Bird application
      2. Install and run the Bird application on your Windows PC.
      3. Connect the Base Unit to any USB port.
      4. The application should automatically connect to your Base Unit. If it doesn't connect automatically, click the 'Base Unit' button at the top of the application and then click 'Connect'.
      5. Put Bird on your finger. The Bird application and the Base Unit will automatically recognize that Bird is ready for use, and you should see a connection message on the screen. Click 'Yes' to connect.
      6. Start your flight with Bird!
      1. 1.5GHz Intel® Core Duo processor or compatible or faster
      2. 2 GB RAM or more
      3. 150 MB available hard disk space
      4. Bluetooth 2.1 or above (If you don’t have Bluetooth on you computer, a Bluetooth dongle will be adequate)
      5. Windows 7 (32bit\64bit)

      Additional requirements to use certain features:

      1. Internet access
      2. Depending on resolution, video playback may require additional memory and advanced graphics hardware
    • The problem might be a weak connection signal between Bird and the Base Unit.
      1. Open the Bird application and check the strength of your Bird signal on the application’s status bar
      2. Go to: Settings (the gear in the bottom right corner of the Bird application) -> General Settings, then run the manual scan to make sure the RF frequency working properly. If the 'Auto scan' button is OFF, you may turn it ON , so that the application does this scan on its own, once a low signal is detected.
    • The recommended maximum distance is 30 feet (10 meters) between Bird and the Base Unit.
    • No, Bird adds interactivity to any surface (TV, computer, projected wall etc.), as long as your display is connected to a PC.
    • Yes, Bird can work with an extended screen. In the same way that you can share an image between two monitor screens, you can move one image from one screen (for example, flat panel TV) to another (projection image on the surface of your choosing).
    • Touch the Bird logo on the Base Unit to make sure it has power. If the Base Unit has power, it will project a laser grid. If not, check the power source (USB port), or try to restart the Base Unit by unplugging it from the USB socket.
      1. Make sure that Bird’s battery is charged. You can tell the battery status by the indicator LEDs on the top of Bird, (All five lights: full charge. One light: charge immediately). If no LED lights appear, you must charge Bird by placing it in the cradle when the cradle is connected to a power source. We recommend charging it for 2-3 hours before the first use.
      2. If Bird is charged and still fails to connect, click the home button for a few seconds until the battery indicator lights blink and you see a connection request message.
    • Yes, Bird can be paired with more than one Base Unit. However, it can only work with one Base Unit at a time. If you want Bird to work with a different Base Unit, click the home button for a few seconds, until the ‘Request to connect’ message appears.
      1. Make sure Bird is charged. If it isn’t, charge it by placing it in the cradle. (The cradle should be connected to a power source)
      2. Dose Bird look active even if it is not on your finger? Contact us at customersupport@MUVinteractive.com.
      3. Did you insert your finger to the tip of Bird?
    • Bird's touch functionality turns any surface into a touch screen. With Bird on your finger you can annotate and paint on your display, drag and drop objects, and perform precise and gentle actions on the big screen.
      To activate touch, you should click the ‘Activate touch’ button on the main page of the Bird application. A short video will pop-up with instructions explaining how to calibrate the Bird’s touch capabilities (a simple four-point calibration).
      When using touch, make sure you’re touching the display with Bird’s Glider and not the tip of your finger.
    • Yes, the calibration data is saved in the Base unit, so it only needs to be done once even if you change computers. However, you do need to repeat the calibration if you move the base unit. (Even it is a slight move)
    • If the cursor is not synced with the position of your touch, perform Touch Calibration:
      1. Open the Bird application and go to: Settings -> Calibration -> Touch Calibration
      2. Click 'Start Touch Calibration'
      3. Follow the instructions on the pop up screen
    • If the drawings seem to be cut and your touch is only partially recognized by the system, perform Surface Calibration::
      1. Open the Bird application and go to: Settings -> Calibration -> Surface Calibration
      2. Click 'Start Surface Calibration'
      3. Follow the instructions on the pop up screen
    • The system is designed to be updated automatically by searching for updates every 24 hours. When a new version is released, you will see a pop-up notification on the right corner of your screen. Click ‘Install now’ to download the latest version. If you wish to make sure you are working with the latest version, click: Settings -> About. If a newer version exists, it will automatically start downloading it. Please note that you must be connected to the internet for the system to check for updates.
      1. To close the Bird application: click the upward arrow at the bottom right corner of your screen, right-click the Bird icon, and click ‘Exit’ (the ‘X’ at the top right corner of the Bird application minimizes the window but does not close the application).
      2. To open the application after it is closed, double-click the Bird application from your desktop or from the application menu.
    • Any games and applications that require a mouse can be run with Bird. There are some suggested games from the Windows Store inside the Bird application already, those applications are supported for Windows 8 or later.
    • No, downloading apps from the Windows Store requires a Microsoft account regardless of whether or not you’re using Bird.
    • No, some are free and some are not.
    • Bird can run continuously for up to 3 hours (when Bird is always on a finger and at least one of the inner sensors are working).
      Store and charge Bird with the included cradle, which is a power bank and can charge Bird up to 5 times without being plugged into an electric outlet. The cradle can be charged with a micro-USB connected to any 5V power adapter.
    • When Bird’s battery is low, you will see a message on the bottom right corner of the screen. To check the battery status of your connected Birds, click ’Bird’ on the status bar. This will open the Bird menu. From the menu, you will be able to see the status of each Bird’s battery and the strength of its signal.
      When Bird is in the cradle, you can tell the battery status by the indicator LEDs on the top of Bird, (All five lights: full charge. One light: charge immediately).
    • In single cursor mode, there is only one cursor that is shared between all connected Birds. One person at a time controls the screen, and it can switch between Birds in the room instantaneously. In multi cursor mode, each Bird has its own cursor on the screen, and all can interact simultaneously.
    • Click on the circles that show the various Birds near the top left corner of the application, and find the ‘Multi Cursor’ button in the Bird application to toggle between modes.
    • Click the lock at the top of the Bird application window to designate your Bird as controlling the cursor. As long as your Bird is in control, no other Bird can interfere with your session.
    • Yes, click the gear in the bottom right corner of the application to see the settings menu. Under ‘Personalization’ you can select different applications and change the Bird methods for each of them.
    • Yes, applications that have preset interaction methods (such as Google Chrome and Paint) can still be personalized in the same way as other applications.
    • Select the application in the ‘Personalization’ menu and click the ‘Clear’ option to restore default settings.
    • In the Bird application, so your settings will be saved as long as you use the same PC.

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